TERMS AND CONDITIONS OF THE SCRABME LOYALTY PROGRAMME

§ 1

GENERAL PROVISIONS

  1. These Rules set out the rules of operation of the Loyalty Programme conducted by Scrabme sp. z o.o. with its registered office in Gdańsk (80-855) at Wały Piastowskie 1/1508, entered in the register of entrepreneurs of the National Court Register, NIP: 5833534679, REGON: 54136950000000, hereinafter referred to as the "Organiser".

  2. The Loyalty Programme is run in the online shop at www.scrabme.com.

  3. The Loyalty Programme is designed to reward customers who make purchases from the Organiser's online shop by awarding them points that can be exchanged for discounts on subsequent purchases.

  4. The Loyalty Programme Regulations are available at www.scrabme.com.

§ 2

DEFINITIONS

  1. Loyalty programme - a discount programme organised by Scrabme sp. z o.o., in which participants collect points for purchases and can exchange them for discounts.

  2. Participant - a natural person with full legal capacity who has registered with the Organiser's online shop and joined the Loyalty Programme.

  3. Participant's account - the Participant's individual account in the Organiser's online shop, where points are accumulated as part of the Loyalty Programme.

  4. Points - units awarded to the Participant for purchases made in the Organiser's online shop, which can be exchanged for discounts.

§ 3

ACCESSION TO THE PROGRAMME

  1. Participation in the Loyalty Programme is voluntary and free of charge.

  2. To join the Loyalty Programme, you must:

    • register in the online shop www.scrabme.com,
    • read and accept these Terms and Conditions.

  3. Each Participant can only have one Participant Account in the Loyalty Programme.

§ 4

RULES FOR THE AWARD OF POINTS

  1. Points are awarded for purchases made in the online shop www.scrabme.com.

  2. For every zloty (PLN 1) spent, the Participant receives 1 point.

  3. Points are calculated on the order value after all discounts and promotions have been taken into account and before delivery costs are added.

  4. Points are awarded once the order has been successfully completed (once it has been paid for and dispatched).

  5. Points are rounded to the nearest whole number.

  6. In the event that a product is returned or the sales contract is cancelled, the points awarded for the purchase of that product are deducted from the Participant's Account.

  7. The Organiser reserves the right to award additional points within the timeframe of the promotions, of which Participants will be informed via the website or email.

§ 5

RULES FOR THE USE OF POINTS

  1. Accumulated points can be exchanged for discounts on subsequent purchases.

  2. The conversion rate for exchanging points for a discount is: 20 points = £1 discount.

  3. The participant can choose to use any number of accumulated points when placing an order.

  4. The discount obtained from the exchange of points is calculated on the order value including VAT.

  5. The organiser does not set an upper limit on the discount that can be obtained when redeeming points.

  6. Discounts obtained by redeeming points are not cumulative with other promotions and discount codes, unless the terms and conditions of a particular promotion state otherwise.

§ 6

VALIDITY OF POINTS

  1. Points are valid for 12 months from the date of award.

  2. After the expiry of the validity period, unused points are automatically deleted from the Participant's Account.

  3. The Organiser may extend the validity period of points under special promotions, of which Participants will be informed.

§ 7

COMPLAINTS

  1. Any complaints regarding the Loyalty Programme, including the accrual and use of points, must be made by email to: biuro@scrabme.com or in writing to the Organiser's registered office address.

  2. The complaint should include the Participant's name, the email address used during registration, a description of the problem and the Participant's request.

  3. Complaints are dealt with within 14 days of receipt.

  4. A response to the complaint shall be sent to the Participant's email address provided in the complaint or by any other means provided by the Participant.

§ 8

PROTECTION OF PERSONAL DATA

  1. The organiser is the administrator of the Participants' personal data.

  2. Participants' personal data are processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. (RODO) and the Personal Data Protection Act.

  3. Participants' personal data is processed for the purpose of the Loyalty Programme, including the accrual and use of points.

  4. Detailed information on the processing of personal data can be found in the Privacy Policy available at www.scrabme.com.

§ 9

AMENDMENTS TO THE REGULATIONS AND TERMINATION OF THE PROGRAMME

  1. The organiser reserves the right to amend these Terms and Conditions at any time.

  2. Any changes to the Terms and Conditions will be communicated to Participants via the website www.scrabme.com or email at least 14 days prior to their implementation.

  3. The Organiser reserves the right to suspend or terminate the Loyalty Programme at any time by notifying Participants at least 30 days before the planned termination date.

  4. In the event of termination of the Loyalty Programme, Participants will be able to use the accumulated points within 30 days from the date of termination of the Programme.

§ 10

FINAL PROVISIONS

  1. Matters not covered by these Rules shall be governed by the relevant provisions of Polish law, in particular the Civil Code.

  2. Any disputes arising from participation in the Loyalty Programme will be settled by a competent court of law.

  3. The regulations shall enter into force on 12.03.2025.