WEBSHOP REGULATIONS

www.scrabme.com

§ 1

GENERAL PROVISIONS

  1. The www.scrabme.com shop operates on the terms and conditions set out in these Terms and Conditions.

  2. The Regulations specify the terms and conditions for the conclusion and termination of Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.scrabme.com shop, the rules for the provision of these services, and the terms and conditions for the conclusion and termination of agreements on the provision of services electronically.

  3. Each Customer is obliged to comply with the provisions of these Regulations as soon as he or she starts using the Electronic Services of the www.scrabme.com shop.

  4. In matters not covered by these Regulations, the provisions shall apply:

    • the Act on Provision of Electronic Services of 18 July 2002,
    • Consumer Rights Act of 30 May 2014,
    • Law on out-of-court resolution of consumer disputes of 23 September 2016,
    • Civil Code Act of 23 April 1964 and other relevant provisions of Polish law.

§ 2

DEFINITIONS CONTAINED IN THE RULES OF PROCEDURE

  1. ORDER FORM - the form available on the website www.scrabme.com to place an Order.

  2. CUSTOMER - Customer who intends to conclude or has concluded a Sales Contract with the Seller.

  3. CONSUMER - a natural person who carries out a legal transaction with an entrepreneur which is not directly related to his/her commercial or professional activity.

  4. ENTREPRENEUR - a natural person, a legal person and an organisational entity which is not a legal person but to which the law confers legal capacity, conducting a commercial or professional activity in its own name.

  5. PRODUCT - a movable item available in the Shop which is the subject of a Sales Contract between the Customer and the Seller, in particular medical clothing (scrubs) and other articles related to medical clothing.

  6. REGULATIONS - these Shop Rules.

  7. SHOP - Provider's online shop operating at www.scrabme.com.

  8. SELLER, SERVICE PROVIDER - Scrabme sp. z o.o. with registered office in Gdańsk (80-855) at Wały Piastowskie 1/1508, entered in the Register of Entrepreneurs of the National Court Register, NIP: 5833534679, REGON: 54136950000000.

  9. SALES CONTRACT - Contract of Sale of a Product concluded between the Customer and the Seller via the Shop.

  10. ORDER - the Customer's declaration of intent constituting an offer to conclude a Product Sales Agreement with the Seller.

  11. PRICE - the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.

  12. PAYMENT OPERATOR - ING Bank Śląski Spółka Akcyjna with its registered office in Katowice, ul. Sokolska 34, 40-086 Katowice, entered in the Register of Entrepreneurs in the District Court of Katowice-Wschód, 8th Commercial Division of the National Court Register under the KRS number 0000005459, with a share capital of PLN 130,100,000 and paid-in capital of PLN 130,100,000, NIP 634-013-54-75

§ 3

INFORMATION ON PRODUCTS AND THEIR ORDERING

  1. The shop www.scrabme.com sells medical garments (scrubs) and other articles related to medical clothing via the Internet.

  2. The products offered in the Shop are new, in conformity with the contract and have been legally introduced into the Polish market.

  3. The information on the Store's website does not constitute an offer within the meaning of the law. When placing an Order, the Customer makes an offer to purchase a specific Product under the conditions specified in its description.

  4. The Product price shown on the Shop website is given in Polish zloty (PLN) and includes all components, including VAT. The price does not include delivery costs.

  5. Orders can be placed via the website using the Order Form (Shop www.scrabme.com) - 24 hours a day, all year round.

  6. It is a condition of placing an Order in the Shop that the Customer reads the Terms and Conditions and accepts them at the time of placing the Order.

§ 4

CONCLUSION OF THE SALES CONTRACT

  1. In order to conclude a Sales Agreement, it is necessary for the Customer to place an Order via the method made available by the Seller, in accordance with § 3 items 5 and 6 of the Terms and Conditions.

  2. Once the Order has been placed, the Seller shall immediately acknowledge its receipt.

  3. The confirmation of receipt of the Order referred to in point 2 of this paragraph binds the Customer to his Order. Confirmation of receipt of the Order is made by sending an e-mail message.

  4. Confirmation of receipt of the Order includes:

    • confirmation of all essential elements of the Order,
    • withdrawal form,
    • these Terms and Conditions, including instructions on the right of withdrawal.

  5. As soon as the Customer receives the e-mail message referred to in point 4 of this paragraph, a Sales Contract is concluded between the Customer and the Seller.

  6. Each Sales Contract will be confirmed by a proof of purchase, which will be enclosed with the Product.

§ 5

METHODS OF PAYMENT

  1. The seller provides the following payment methods:

    • payment by traditional bank transfer to the Seller's bank account,
    • payment via the imoje electronic payment system (ING Bank Śląski S.A.),
    • BLIK payment,
    • Quick Transfers,
    • Payment by credit card.

  2. In the case of payment by traditional transfer, the payment should be made to the Seller's bank account. In the title of the transfer, please write "Order No. ...".

  3. In the case of payment via the imoje or BLIK electronic payment system, the Customer makes payment before the Order is processed. The electronic payment system makes it possible to pay by credit card, fast transfer from selected Polish banks or BLIK code. The payment operator is ING Bank Śląski S.A. operating under the trade name of imoje.

  4. The Customer is obliged to pay the price for the Sales Agreement within 3 working days from the date of its conclusion, unless the Sales Agreement provides otherwise.

  5. The product will only be dispatched once it has been paid for.

  6. The Seller documents the sale of the Product with a fiscal receipt or a VAT invoice. The proof of purchase is included in the parcel containing the Product.

§ 6

COST, TIMING AND MEANS OF DELIVERY OF THE PRODUCT

  1. The delivery costs of the Product, which are paid by the Customer, are determined during the Ordering process.

  2. The delivery time for the Product consists of the time taken to complete the Product and the time taken for the delivery of the Product by the carrier:

    • The completion time for the Products is up to 2 working days,
    • delivery of the Products by the carrier shall take place within the period declared by the carrier, i.e. 1-4 working days from the moment of dispatch (delivery shall only take place on working days excluding Saturdays, Sundays and public holidays).

  3. Products purchased from the Store are dispatched via:

    • InPost parcel machines,
    • Courier company.

§ 7

PRODUCT COMPLAINT

  1. Claim for non-conformity of the Product with the contract.

  2. The basis and scope of the Seller's liability towards the Customer who is a Consumer for the Product's non-conformity with the contract are set out in the Consumer Rights Act of 30 May 2014.

  3. The basis and scope of the Seller's liability towards the Customer, who is an Entrepreneur, under the warranty are set out in the Civil Code Act of 23 April 1964.

  4. The Seller shall be liable to the Customer who is a Consumer for any lack of conformity of the Product with the contract existing at the time of delivery of the Product and disclosed within 2 years from that time, unless the expiry date of the Product specified by the Seller or persons acting on behalf of the Seller is longer.

  5. Notification of non-conformity of the Product with the contract and filing a corresponding demand can be made via e-mail to: kontakt@scrabme.com or in writing to the registered address of the Seller.

  6. In the aforementioned written or electronic message, please provide as much information and circumstances concerning the subject of the complaint as possible, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the handling of the complaint by the Seller.

  7. For the purpose of assessing irregularities and non-compliance of the Product with the contract, the Consumer is obliged to make the Product available to the Seller and the Seller is obliged to collect it at his expense.

  8. The Seller shall respond to the Customer's request immediately, but no later than within 14 days of the complaint.

  9. In the case of a complaint from a Customer who is a Consumer - failure to deal with the complaint within 14 days of its notification is tantamount to acceptance of the complaint.

  10. In connection with a justified complaint from a Customer who is a Consumer, the Seller accordingly:

    • covers the costs of repair or replacement and of redelivery of the Product to the Customer,
    • shall reduce the price of the Product (the reduced price must be in the ratio of the price of the goods in conformity to the goods not in conformity) and shall reimburse the Consumer the value of the reduced price at the latest within 14 days of receipt of the reduction declaration from the Consumer,
    • in the case of withdrawal from the contract by the Consumer - the Seller shall return the price of the Product to the Consumer no later than within 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer is obliged to immediately return the goods to the Seller at the Seller's expense.

  11. The response to the complaint shall be provided on paper or on another durable medium, e.g. by e-mail or SMS.

§ 8

RIGHT OF WITHDRAWAL

  1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from the contract without stating a reason and without incurring costs, except for the costs referred to in paragraph 8 of this section. Sending the declaration before the deadline is sufficient to meet the deadline.

  2. The provisions relating to the consumer in this paragraph shall also apply to a natural person who concludes an agreement with the Seller directly related to his/her business activity, when it follows from the content of that agreement that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity.

Right of withdrawal for a natural person pursuing a commercial activity for whom the contract is not of a professional nature

  1. A natural person with a sole proprietorship as referred to in paragraph 2 of this section (hereinafter referred to as "Entrepreneur with consumer rights"), who has concluded a distance contract, has the right to withdraw from the sales contract without stating a reason within a period of 14 calendar days.

  2. The 14-day period within which the Entrepreneur on the rights of the consumer may withdraw from the contract shall be calculated from the day on which the Product is taken into possession by the Entrepreneur or a third party other than the carrier designated by the Entrepreneur.

  3. An entrepreneur with consumer rights may withdraw from the contract by submitting a declaration of withdrawal to the Seller. The declaration can be made electronically via e-mail to: [here enter your STORE E-MAIL ADDRESS] or in writing to: [INSERT YOUR COMPANY ADDRESS HERE]. A specimen withdrawal form is attached as Appendix No. 1 to these Terms and Conditions.

  4. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.

  5. The Seller is obliged to reimburse immediately, no later than within 14 calendar days from the date of receipt of the declaration of the Entrepreneur on the consumer's rights to withdraw from the contract, all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method available in the Online Shop). The Seller shall refund the payment using the same method of payment used by the waiver, unless the waiver has expressly agreed to a different method of refund that does not incur any costs for the Customer. The Seller may withhold reimbursement until it has received the Product back or the waiver provides proof of return, whichever event occurs first.

  6. The entrepreneur on the rights of the consumer shall be obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date of withdrawal from the contract. It is sufficient to send the Product back before the deadline. The direct costs of returning the Product shall be borne by the withdrawer.

  7. The right to withdraw from a contract concluded at a distance does not apply to contracts specified in Article 38 of the Consumer Rights Act of 30 May 2014, inter alia, where the object of the performance is a Product that is not prefabricated, manufactured to the Customer's specifications or intended to meet the Customer's individualised needs

§ 9

TYPE AND SCOPE OF ELECTRONIC SERVICES

  1. The Service Provider makes it possible through the Shop to use an Electronic Service such as concluding Product Sales Contracts.

  2. The provision of the Electronic Service to Service Recipients in the Store shall take place under the terms and conditions set out in the Terms and Conditions.

  3. The Service Provider has the right to place advertising content on the Shop's website. Such content is an integral part of the Shop and the materials presented therein.

§ 10

TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF CONTRACTS FOR ELECTRONIC SERVICES

  1. Provision of the Electronic Service specified in § 9.1 of the Regulations by the Service Provider is free of charge.

  2. The contract for the provision of Electronic Services consisting of the possibility of placing an Order in the Shop is concluded for a definite period of time and is terminated as soon as the Order is placed or the Customer ceases to place it.

  3. Technical requirements necessary to work with the ICT system used by the Service Provider:

    • a computer (or mobile device) with Internet access,
    • access to e-mail,
    • web browser,
    • enable Cookies and Javascript in your web browser.

  4. The Customer is obliged to use the Shop in a manner consistent with the law and good manners, with due regard for the personal rights and intellectual property rights of third parties.

  5. The customer is obliged to enter factually correct data.

  6. The recipient is prohibited from providing unlawful content.

§ 11

COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES

  1. Complaints relating to the provision of Electronic Services through the Shop may be made by the Customer via e-mail to the following address: kontakt@scrabme.com.

  2. In the above-mentioned e-mail message, please provide as much information and circumstances as possible about the subject of the complaint, in particular the type and date of the irregularity and your contact details. The information provided will greatly facilitate and expedite the handling of the complaint by the Service Provider.

  3. The Service Provider shall deal with the complaint immediately, no later than within 14 days of the complaint.

  4. The Service Provider's response to the complaint shall be sent to the Client's e-mail address specified in the complaint or by any other means specified by the Client.

§ 12

COMPLAINTS PROCEDURE (WARRANTY FOR DEFECTS)

  1. The Seller is obliged to provide the Customer with the Product free from physical and legal defects. The Seller shall be liable to the Customer if the Product has a physical or legal defect (warranty), under the principles set out in the Act of 23 April 1964. - Civil Code.

  2. The provisions of this paragraph concerning warranty rights for Consumers shall also apply in full to a natural person who concludes an agreement with the Seller directly related to his/her business activity, if it follows from the content of that agreement that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity made available on the basis of the provisions on the Central Register and Information on Business Activity (hereinafter referred to as "Entrepreneur on Consumer Rights").

  3. A complaint can be made in writing to: Gdańsk 80-180, ul. Konrada Guderskiego 55/26 or electronically by e-mail to: zwroty@scrabme.com.

  4. In order to facilitate the complaint process, it is recommended that the complaint report should contain the following information: a) the Customer's name and surname or company name, b) contact details (e-mail address, telephone number), c) the name of the Product under complaint and the date of purchase, d) a detailed description of the Product's defect, e) the date on which the defect was found, f) the Customer's request (repair, replacement, price reduction or withdrawal from the agreement - if the defect is significant), g) proof of purchase (e.g. a copy of the invoice, receipt, payment confirmation).

  5. If the Product has a defect, the Customer (being a Consumer or Entrepreneur on the rights of a Consumer) may: a) make a declaration to reduce the price or withdraw from the contract, unless the Seller immediately and without excessive inconvenience for the Customer replaces the defective Product with a defect-free one or removes the defect. This restriction shall not apply if the Product has already been replaced or repaired by the Seller or the Seller failed to fulfil the obligation to replace the Product with a defect-free one or to remove the defect. b) demand replacing the Product with a defect-free one or removing the defect. The Seller is obliged to replace the defective Product with a defect-free one or remove the defect within a reasonable time without excessive inconvenience for the Customer.

  6. The customer may not withdraw from the contract if the defect is immaterial.

  7. The Seller shall respond to the Customer's (being a Consumer or an Entrepreneur on the rights of a Consumer) complaint request immediately, but no later than within 14 calendar days of its submission. Failure to respond to the Seller within the aforementioned period means that the Seller has acknowledged the complaint as justified.

  8. If it is necessary for the Seller to respond to the Customer's complaint or to exercise the Customer's rights in theIf it is necessary to deliver the Product to the Seller, the Customer will be asked to deliver the Product, at the Seller's expense, to the following address Gdańsk 80-180, ul. Konrada Guderskiego 55/26. The request for delivery of the Product shall not affect the time limit for the Seller to respond to the Customer's complaint referred to in section 7.

  9. For Customers who are neither Consumers nor Entrepreneurs on consumer rights, the Seller's liability under warranty for physical defects of the Product on the basis of Article 558 § 1 of the Civil Code is excluded.

§ 13

OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES

  1. Detailed information about the possibility of using out-of-court complaint and redress procedures by the Consumer, as well as rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: a) http://www.uokik.gov.pl/spory_konsumenckie.php b) http://www.uokik.gov.pl/sprawy_indywidualne.php c) http://www.uokik.gov.pl/wazne_adresy.php

  2. A consumer has, inter alia, the following possibilities of using out-of-court complaint and redress procedure: a) Applying to a permanent amicable consumer court, referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection, with a request to resolve a dispute arising from a concluded Sales Agreement. b) Applying to the regional inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Commercial Inspection, with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.

  3. At http://ec.europa.eu/consumers/odr a platform for online dispute resolution between consumers and traders at EU level (the ODR platform) is available. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and traders seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales or service contract.

§ 14

PROTECTION OF PERSONAL DATA

  1. The administrator of the customers' personal data is the Seller.

  2. Customers' personal data are processed for the purpose of fulfilling the Sales Agreement, handling complaints and, if the Customer agrees, also for marketing purposes.

  3. The provision of personal data by the customer is voluntary, but necessary for the execution of the order.

  4. Customers have the right to access and correct their data.

  5. Detailed rules for the processing of personal data and the use of cookies are described in the Privacy Policy available on the Shop website.

§ 15

FINAL PROVISIONS

  1. Contracts concluded through the Shop are concluded in accordance with Polish law.

  2. If any part of these Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision.

  3. Any disputes arising from Sales Agreements between the Shop and Consumers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably, taking into account the Act on out-of-court settlement of consumer disputes. However, if this would not be possible, or would be unsatisfactory to either party, disputes will be resolved by the competent common court, in accordance with point 4 of this paragraph.

  4. Any disputes arising between the Service Provider and the Customer (Client) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964.

  5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, an application for mediation or an application for consideration of the case by an arbitration court (the application can be downloaded at http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at Voivodship Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A consumer may also use the free assistance of a county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Out-of-court settlement of claims after the complaint procedure is free of charge.

  6. In order to resolve the dispute amicably, the consumer may in particular submit a complaint via the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/.

  7. The regulations are effective as of 12.03.2025.