Frequently asked questions
Sizes and fitting
Choosing the right size of medical garment is crucial for working comfort and looking professional. Here are some tips to help you make the right choice:
1. Measure yourself accurately:
Chest circumference: Measure at the widest part of the chest, going over the shoulder blades.
Waist circumference: Measure at the narrowest point of the waist.
Hip circumference: Measure at the widest point of the hips.
Sleeve length: Measure from shoulder to wrist.
Leg length: Measure from crotch to ankle.
2. Use the size chart:
Check the size chart:Compare your measurements with the dimensions given in the chart.
Measure your favourite garments: If you already have some medical garments that fit you well, you can measure them and compare the results with the size chart.
3 Consider the material:
Flexibility: If the material is stretchy, you can choose a slightly smaller size.
Material thickness: Thicker materials may require a slightly larger size.4. pay attention to the cut:
Fitted or loose: Choose a cut that suits your preferences and type of work.
Women's models are more slim-fitting, while men's models have a looser cut in the chest and shoulder area.
Our garments are made from shrink-resistant materials, but we recommend washing at the correct temperature according to the label to maintain the perfect fit.
If you prefer a looser fit, choose a larger size, and if more fitted, a smaller size. You can also contact us for advice.
Procurement
Once an order has been placed, it cannot be edited, including adding or removing products.
You will receive an invoice with every purchase of medical clothing at Scrabme. This document will be sent to your e-mail address.
Once an order has been placed, it is not possible to edit the delivery address.
Discount codes and gift cards
To use a promotional code in our online shop, follow the steps below:
Add products to your shopping basket: Go to our online shop and select the medical clothing you wish to purchase.
Go to the shopping cart: Once all products have been added, click the basket icon in the top right corner of the page to go to the order summary.
Enter the promotional code: On the order summary page, you will find a field labelled "Promotional code" or "Discount code". Enter the code you received there and click the "Apply" button.
Check the discount: Once the discount code has been applied, the value of your order should be updated to include the discount. Finish shopping: Once you have applied your promotional code, you can continue with the order process by selecting your payment and delivery method.
Yes, we accept gift cards purchased from us as a form of payment in our shop.
- You can use the gift card when placing your order by entering the card code in the appropriate field in the shopping basket or on the payment page.
- If the value of your card is less than the amount of your order, you can pay the difference using another payment method.
- If the value of the card is higher than the order amount, the unused amount will remain on your card for later use.
- Gift cards are not redeemable for cash.
- You can check the validity and balance of your card in your account or by contacting our customer service department.
If you have any further questions about the gift card, please get in touch! 😊
Shipping and delivery
You can track the exact processing time of your order via the link you will receive in your order confirmation email.
Yes, delivery is free for orders over £600.
Returns
In our shop, you have the right to return your purchase within 30 days of receipt. To exercise this option, please make sure the garment is in pristine condition, has the original tags and bears no signs of use.
-How do I return my order?
- Notify us: Complete the form to request a return. You will then receive an email with a link to your order return form. (FORM)
- Prepare the parcel: Pack the returned goods together with the proof of purchase.The goods should be in their original packaging and bear no signs of use.
- Send a package: Send package to our address: [your address].
Refund: Once we have received your return, we will check its condition and make a refund to your nominated bank account within 12 working days.